1/ £25 Excess for handyman call outs, basic parts associated with repairs are included in home care cover except when replacement is required
2/ £50 Excess for out of hours Emergency Call out (parts associated with repairs included except where replacement is required)
3/ Max claim limit for any one callout is 75 minutes on site (normal hourly charges will apply after initial 75 min)
4/ Acceptance is subject to initial pre inspection site survey
5/ Cover is only subject to items that can be repaired. Replacement is not covered unless item is pre supplied. Parts and labour will be charged at full rate for replacement service.
6/ Maximum of three free claims in any one year
7/ £30 excess for in hours plumbing & electrical call outs
8/ 1st claim can only be made 4 weeks after sign up
9/ Landlords can terminate the service at any time (giving 4 weeks written notice)
10/ There’s an optional Prequalified small repair fund for excess claims and chargeable repairs (£150 £250 £350) Fully refundable at the end of any notice period if unused
11/ We do not cover items in the home supplied by the tenant. However we are happy to assist your tenant with any fault repair on a full fee paying basis
12/ We will not cover works associated with faulty installations
13/ 10% Levy on supply parts to site.
14/ All isolation/ stop cocks should be operational ( checked within pre inspection survey)
15/ £65 Initial setup Admin fee (includes SLA agreement and pre inspection)
16/ Non chargeable parts (Silicone, glues, certain screws, nails)
17/ Tenants photo id and telephone numbers will be required for key access.
18/ Starting Management fee is 10%. Average Management fee is 12% of rental value (more for non standard properties)
19/ Tenants will be liable for additional fees if keys are lost.
20/ Cover is based on standard installations, construction, fixtures and fittings within property (applies to stairs, furnishing, woodworks, electrics, plumbing) to be determined at pre sign up inspection
21/ Inventory will be required. We will be happy to use your own if you have a recent version
22/ Landlord is responsible for notifying us of any changes made to internal parts of property. This is to include additional furnishing. We will not be responsible for any amendments or additions made to the property or its contents that are not recorded on the agreed inventory or that has not been notified to us in writing
23/ Landlord is responsible for notifying us of any changes to tenancy occupancy and their contact details
24/ Landlords1st cannot be held responsible for any repairs not reported to us by the tenant.
25/ Landlord1st cannot be held responsible for any delays in maintenance or repairs where tenants change their contact details or become un contactable
26/ Landlords1st must retain a copy of the tenancy agreement to allow us to confirm terms agreed for emergency repair entry
27/ Landlords1st will be authorised to spend up to the maximum of the authorised repair fund held to affect emergency repairs if we are unable to contact the landlord within 1 hour or within a timeframe described as reasonable to prevent damage ( This applies to repairs that fall outside of any free repairs claims under any special offer)
28/ Landlords1st cannot be held responsible for any limitation in service, damages or lack of repair where there is no emergency repair fund held.
29/ Landlords1st cannot be held responsible for any limitation in service, damages or lack of repair where we cannot contact the landlord to give us authorisation to conduct a repair.
30/ A new inventory will be required at every new tenancy/ AST signing or occupancy. Unless we deem it unnecessary
31/ Special free repair offer applies where landlord maintains service agreement for 12 consecutive months. There is a maximum of 3 repair claims in 1 year or 1 free repair claim every 17 weeks (excludes excess for emergency repair claims which are not included) Landlord will be liable to pay back any excesses that applies to any repair claim if the service agreement is terminated before the 12 month consecutive period or prior to the ending of any 17 week period